topic Re: Changing rewards in Get Support

Changing rewards

Cher7 — Sun, 11 Aug 2024 22:57:52 GMT

I realized that I had clicked on the wrong reward. I’d like the $15 credit instead of the 1 GB US data. Can I change the reward?

Re: Changing rewards

Handy1 — Sun, 11 Aug 2024 23:03:08 GMT

@Cher7 Yikes , hopefully customer support can help please use the orange chat bubble bottom right of screen . If that doesn’t work use this direct link instead

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Changing rewards

Chalupa_Batman — Sun, 11 Aug 2024 23:03:54 GMT

We're not sure what the rules are about cashing in rewards and if an error is made. As long as you report it right away, I don't see there being an issue. Please come back and let us know if CS Agent was able to resolve this.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Changing rewards

computergeek541 — Sun, 11 Aug 2024 23:15:38 GMT

Re: Changing rewards

computergeek541 — Sun, 11 Aug 2024 23:23:59 GMT