topic Ported Number disappeared in Get Support

Ported Number disappeared

AliPhone — Mon, 12 Aug 2024 03:08:20 GMT

Hi, I ported my number from Freedom just over a week ago. I have an iPhone and was never able to get texts once I approved the port with my Freedom SIM card.

Now a different number has somehow been assigned to my phone. How do I get my number back and working with text?

Re: Ported Number disappeared

Chalupa_Batman — Sun, 11 Aug 2024 16:29:57 GMT

Hello @AliPhone

If you place your Freedom SIM card back in your phone, does it still work? I assume it does.

There is a number you can call to get this porting issue resolved. I will send you a private message to your mailbox in the top right corner of this page or click on this link to direct access.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Ported Number disappeared

hTideGnow — Sun, 11 Aug 2024 16:47:33 GMT

hi @AliPhone

this is weird and it should not have happened Did you try to put your phone and confirm again??

Try call 1-855-4PUBLIC from another phone. Enter the ported number and see if the system able to find it. If it can, then your ported number is still with PM and I think it was just misunderstanding