topic Re: Data Not working on my mobile in Get Support

Data Not working on my mobile

Nay2024 — Sat, 10 Aug 2024 22:12:00 GMT

Hello,
I recently activated the eSim and then also purchased and activated a physical sim. Both Sims are on in my Samsung phone but my data is not working. I searched for similar articles and copied the APN settings as mentioned in the solution of one of the articles but no luck Please help.

Thanks,
Nay

Re: Data Not working on my mobile

softech — Sat, 10 Aug 2024 22:31:23 GMT

@Nay2024 if you successfully updated the physical sim card number on you Mu Account, please delete your eSIM from the phone. Only one sim will be working, and in your case , the physical sim which updated on My Account later will be the one

And what phone do you have?? brand and model?? Try Reset All Networks on your phone

Also, make sure your OS is updated to the latest

Re: Data Not working on my mobile

Chalupa_Batman — Sat, 10 Aug 2024 23:07:40 GMT

Hello @Nay2024

You should go into your provider and figure out WHICH SIM is being used first and foremost. Go into your settings and find out the SIM number being used and compare it to what's on the phone. If you registered the eSIM first and you felt it didn't work so you registered the SIM card second, it effectively killed the eSIM. However, we should find out first which SIM is actually active on the account first. Once you find out, then go into Network settings and reset the network and then reboot the phone.

Re: Data Not working on my mobile

Neil11 — Sun, 11 Aug 2024 02:02:44 GMT

You will need to contact customer service agent to fix your issue. Either via the following link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you are having a difficult time, then you can private message CSA:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437