topic Service transfer issue in Get Support

Service transfer issue

Discordo82 — Sat, 10 Aug 2024 17:30:08 GMT

I just transferred to Public from my old provider, but i used an old account number when making the transfer. I can make outgoing calls, but texts or incoming calls do not work.

Any help is appreciated, Thanks

Re: Service transfer issue

Chalupa_Batman — Sat, 10 Aug 2024 17:36:42 GMT

Hello @Discordo82

Did you get a text from your old service provider? If so, did you say yes within 90 minutes?

If you put your old service providers SIM card into your phone, do you still have service or does it say SOS.

Confirm these for me and if things still aren't working, I can send you a number to call to assist with the porting process.

Re: Service transfer issue

Discordo82 — Sat, 10 Aug 2024 17:40:10 GMT

Got the text from old provider and responded to allow the transfer.

old sim still says the provider name.

Re: Service transfer issue

Chalupa_Batman — Sat, 10 Aug 2024 17:41:56 GMT

Then it sounds like the port didn't go through.

There is a number you can call to get this porting issue resolved. I will send you a private message to your mailbox in the top right corner of this page or click on this link to direct access.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Service transfer issue

Discordo82 — Sat, 10 Aug 2024 17:55:46 GMT

Thanks for your help!! 👍