topic Re: Data speed in Get Support

Data speed

Bluser — Sat, 10 Aug 2024 14:14:29 GMT

Is there a problem as I am only getting 0-1mbps

Re: Data speed

hTideGnow — Sat, 10 Aug 2024 14:19:16 GMT

HI @Bluser

what phone you have?

0 to 1mbps is defintely not right. But did you use up all data? Login My Account and check

if you still have data, reboot the phone and then Reset all networks

Test different network mode, 5G, 4g (LTE) or 3G

and test your sim card in another phone

also, test in different area, maybe just network problem where you are now

Re: Data speed

Handy1 — Sat, 10 Aug 2024 14:24:30 GMT

@Bluser Are you turning off wifi to test the data speed ?

Re: Data speed

BrookT — Sat, 10 Aug 2024 16:04:43 GMT

Im in BC and not having any issues; haven't seen anything reported down.

The issue could be local to a cell tower in your area as well, check for a hyper local issue/emergency that could explain.

I know it might sound silly, but try rebooting your phone. I find when I am near the border and my phone is jumping between cell towers i get slowdown issues which are resolved by a restart. Hope you are back up and running soon!

Re: Data speed

will13am — Sat, 10 Aug 2024 16:34:50 GMT

Data speeds can vary significantly from tower to tower, location to location. When I walk out onto my street and start to lose WiFi connection, the data speed initially is literally zero. About 6 houses down the street, the phone will switch towers. The speed change is dramatic.

Re: Data speed

Bluser — Wed, 14 Aug 2024 14:22:40 GMT

Tried everything you suggested here using two subscriptions ,am IPhone 13 and Umdigi Pro 5g. Same for both. I have lots of data left