topic Price change? in Get Support

Price change?

Keach1984 — Sat, 10 Aug 2024 13:44:00 GMT

I was paying $38.00 now I’m paying $45.00…why? I’ve been a customer for almost 6 years.

Re: Price change?

hTideGnow — Sat, 10 Aug 2024 14:20:21 GMT

HI @Keach1984

you were wondering where the autopay/loyalty discount/friend rewards gone?

I think you missed the rewards plan change announcement. PM has ended that old system and moved everyone to the new Public Points in May!!

So, now you have to pay full price first and PM will give you back points after. Instead of loyalty rewards monthly, you get 10 points per year on your anniversary date with Public Mobile. Instead of $2 autopay discount, you get 5% of your plan in points.

And the points are useful to reduce the bill. After you got 15+ points, you will go to rewards site to redeem 15 points for $15 bill credit

Re: Price change?

szu — Sat, 10 Aug 2024 15:39:22 GMT

@Keach1984

Here is some more information about the points move:

https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

Re: Price change?

BrookT — Sat, 10 Aug 2024 16:00:35 GMT

Well explained 🙂

@Keach1984i was shocked/disappointed too when i discovered i have to pay the full price up front with some small discount maybe coming in the future [could change again...who knows!] This answer above is the clearest explanation I've seen. I would also suggest to periodicly look at the plan offerings; on a whim i was browsing that section and discovered there was a plan which had more data for slightly less $$ . Never received an email about the option, so I strongly recommend having a look a couple times per year to ensure that the plan you are on is the best option for you

Re: Price change?

colleeno — Sat, 10 Aug 2024 22:56:15 GMT

@BrookT I would advise that Public Mobile customers check PM’s plan offerings every day or at least weekly. There have been plan changes that often in the past 6 to 9 months.

Re: Price change?

DennyCrane — Sun, 11 Aug 2024 05:50:03 GMT

If you're paying $45/month, you may be on an older plan. Have you checked out the current plan lineup? There may be a new plan that gives you more for less.