topic Re: *Added funds to account, bought data add-on, still no internet in Get Support

*Added funds to account, bought data add-on, still no internet

biberboris — Tue, 04 Jan 2022 21:10:22 GMT

Added funds to account, bought data add-on, still no internet.

Can somebody help?

Re: *Added funds to account, bought data add-on, still no internet

LEGO — Thu, 26 Apr 2018 18:43:29 GMT

Please read this: Setting up Data (APN) on your phone
On your phone, don’t edit an existing APN network; create a new one for Public Mobile!

Re: *Added funds to account, bought data add-on, still no internet

closng — Thu, 26 Apr 2018 18:41:59 GMT

Hi @biberboris,

I would give your phone a power cycle to see if that helps.

Assuming you had no problem with data previously, the next step would be to send a message to the Moderators.

Re: *Added funds to account, bought data add-on, still no internet

biberboris — Thu, 26 Apr 2018 19:27:41 GMT

*update_ reset worked

@LEGOEven if I added data to the same phone previously and it worked?

Re: *Added funds to account, bought data add-on, still no internet

LEGO — Thu, 26 Apr 2018 19:38:18 GMT

@biberboris wrote:
@LEGOEven if I added data to the same phone previously and it worked?

You did not specify that it worked before!!! Glad that it works now!

Re: *Added funds to account, bought data add-on, still no internet

biberboris — Thu, 26 Apr 2018 20:27:11 GMT

indeed! Anyway glad it works too, thanks for the assist.

Re: *Added funds to account, bought data add-on, still no internet

Bulkrunner — Sun, 03 Jun 2018 15:51:57 GMT

Having them same issue and not working when I restart. Assistance would be appreciated.

Thanks!

Re: *Added funds to account, bought data add-on, still no internet

Anonymous — Sun, 03 Jun 2018 18:08:43 GMT

@Bulkrunner, If you performed the 2 step process of purchasing an add-on, and your phone is compatible & properly set up with the APN settings, then you will need to contact the moderator team to have them investigate.

Click here to send the moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
You can find information regarding the moderator team by following this link.

If you are not sure about your phone's compatibility, and/or APN setup, please provide phone brand & exact model, and I'm sure someone her can help you out.

Re: *Added funds to account, bought data add-on, still no internet

Bulkrunner — Sun, 03 Jun 2018 22:33:01 GMT

Thanks for the feedback