topic Re: esim not working in Get Support

esim not working

DanaCR — Sat, 10 Aug 2024 14:20:31 GMT

why will no one help me

Re: esim not working

hTideGnow — Sat, 10 Aug 2024 14:21:55 GMT

you have us to help.

So, did the esim every work? or you just installed and weren't able to get it working?

Go to Sim Manager or Settings->Cellular and check if the esim is installed there and if it is enabled (or on iPhone, you have to make sure it is primary and enabled Turn on this line)

if enabled, try Reset All Networks

Re: esim not working

DanaCR — Sat, 10 Aug 2024 14:26:51 GMT

its not giving me the option to make primary but its on

Re: esim not working

hTideGnow — Sat, 10 Aug 2024 14:28:07 GMT

hi @DanaCR

so, you have iPhone?

is Public Mobile the only esim on the phone? if you have other esim, please disable them, if you have another physical sim on the phone, remove it first. After you done that, restart the phone again

Re: esim not working

DanaCR — Sat, 10 Aug 2024 14:29:33 GMT

ive done all that

Re: esim not working

szu — Sat, 10 Aug 2024 16:22:17 GMT

@DanaCR

Then you might need to contact customer service agent.

Click on the chat icon on the right lower corner of website. Follow up prompts to submit a ticket.

If having difficulties submitting a ticket, you can also send private message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437