topic Re: Switching SIM in Get Support

Switching SIM

Dread88 — Sat, 10 Aug 2024 11:53:40 GMT

Can I switch from having a ESIM card to a regular SIM card and if so how do I go about putting my account onto the SIM card. I also need to try and remember my public mobile account info(email and password)

Re: Switching SIM

Handy1 — Sat, 10 Aug 2024 12:45:42 GMT

@Dread88 Yes you can , once you have SIM card in hand log into your account profile page and sim swap the number like this

SIM SWAPPING profile tabs

If you can’t log into your account ask support to sim swap the number for your instead

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Switching SIM

Phil_Adelphus — Sat, 10 Aug 2024 12:39:35 GMT

@Dread88 First things are to get the physical sim card and figure out how to get into your Public Mobile account. Once you are logged in you just change the sim card number to the physical sim card number. You can get a physical sim either from Public Mobile (delivery can be slow) or from Amazon or call in to a Telus/Koodo store to check stock and pick one up there. I believe Mobile Klinik also has them.

If you are still having trouble getting into your account, open a ticket at the chat icon bottom right of this page.

Re: Switching SIM

Dread88 — Sun, 11 Aug 2024 22:15:30 GMT

So open the chat and request assistance getting my account info based from my phone number?

I'm not sure which email address I used for my public mobile account..