topic Re: Still can't set # of rings before voicemail to 30 seconds/6 rings, help! in Get Support

Help! Followed instructions and now calls go straight to VM!

rollme1kenobi — Wed, 07 Aug 2024 01:56:57 GMT

What a nightmare! I want more than 3 rings before VM picks up (prefer 5-6), so a rep told me to type: *61*16475804001*11*30#[+ CALL]. As soon as I did it, it messed up my main # and now all my calls go straight to VM. The next rep told me to type #61#+CALL to reverse it, but it did nothing!

I should also add that when I typed in the long string, I had my Zoomer SIM card in my phone by mistake, but even after doing the string with the PM SIM, it had no effect on the rings. My PM still only rings 3 times, but my priority now is getting my calls on my real #, which I was planning to port to PM soon.

I called Zoomer, in case it's related to their SIM, but nothing got fixed.

Does anyone know how to stop calls from going straight to VM?

Re: Help! Followed instructions and now calls go straight to VM!

Handy1 — Wed, 07 Aug 2024 02:03:34 GMT

@rollme1kenobi Worst case you can maybe ask support if they can reset your voicemail .

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Help! Followed instructions and now calls go straight to VM!

rollme1kenobi — Wed, 07 Aug 2024 02:08:41 GMT

I have one phone and two SIM cards. My priority now is getting my Zoomer account to ring. I had my Zoomer SIM card in my phone by mistake when I typed the string, which has no effect with either SIM card to change # of rings, but it caused all my Zoomer calls (on my other permanent #, not my PM trial #) to go straight to VM.

Hope this makes the issue clearer!

Re: Help! Followed instructions and now calls go straight to VM!

Handy1 — Wed, 07 Aug 2024 02:13:59 GMT

@rollme1kenobi Maybe try to reboot the phone or reset network settings . Not sure it will work but maybe worth a try .

Re: Help! Followed instructions and now calls go straight to VM!

rollme1kenobi — Wed, 07 Aug 2024 02:27:19 GMT

I called Zoomer and whatever they did fixed nothing.

Re: Help! Followed instructions and now calls go straight to VM!

softech — Wed, 07 Aug 2024 02:33:26 GMT

@rollme1kenobi

try ##004# and it will reset all call forwarding to default

Re: Help! Followed instructions and now calls go straight to VM!

rollme1kenobi — Wed, 07 Aug 2024 02:38:13 GMT

Will it matter which SIM is in my phone though?

Re: Help! Followed instructions and now calls go straight to VM!

softech — Wed, 07 Aug 2024 02:41:15 GMT

@rollme1kenobi

of course it does.

is the Zoomer sim supposed to be getting the voice call? So, you want the Zoomer sim to ring and not route to voicemail immediately? then with Zoomer sim in the phone try ##004#

Re: Help! Followed instructions and now calls go straight to VM!

rollme1kenobi — Wed, 07 Aug 2024 02:53:04 GMT

Okay, I did the ##004# with the Zoomer SIM....DM'd you.

Reps giving me different strings to set # of rings

rollme1kenobi — Thu, 08 Aug 2024 23:54:45 GMT

My porting in has completed successfully, but I need more than 3 rings before VM, would like 5-6 rings or 25/30 second setting. But I've been given different commands by online support reps and none have worked so far. The last one they gave me is:

*61*16475804001*11*30#[SEND or CALL].

Can anyone verify if this is the correct command that 100% works? I can't afford to risk this messing anything up and causing calls to go straight to VM.

Re: Reps giving me different strings to set # of rings

softech — Fri, 09 Aug 2024 00:03:42 GMT

@rollme1kenobi

What you have: *61*16475804001*11*30#[SEND or CALL] is for a 30 second delay, which is 6 rings, this is as much as you can delay

The number of rings is determined by the 'number of seconds to wait' before forwarding the call to your voicemail. Get your PM voicemail number from your Phone Dialer settings.

Dial this sequence: *61 *16475804001*11 *[then enter number of seconds to wait] # [SEND or CALL].

For the number of seconds to wait - choose from the following options:

For one ring, enter 5.
For two rings, enter 10.
For three rings, enter 15.
For four rings, enter 20.
For five rings, enter 25.
For six rings, enter 30 (This is the maximum number of rings/seconds).

SAMPLE: *61*16475804001*11*20#[SEND or CALL] - sets your phone to ring four times (20 seconds) before going to your voicemail. Best to check mailbox.
( also technically, dialing *61*16475804001*11*20# can be shortened to *61*16475804001**20# since voice service is assumed)

Re: Reps giving me different strings to set # of rings

rollme1kenobi — Fri, 09 Aug 2024 00:21:03 GMT

Thank you so much for the fast reply and clear instructions, this community has been very helpful so far!

Still can't set # of rings before voicemail to 30 seconds/6 rings, help!

rollme1kenobi — Fri, 09 Aug 2024 22:53:39 GMT

I was given these commands by both users and reps: *61*16475804001*11*30# OR *61*16475804001**30# but neither worked to set ring to 30 seconds (6 rings), and my phone still only rings 4 times max before voicemail. Does anyone know a code that actually works to affect the # of rings??

This is a dealbreaker, I'll have to leave PM if I can't get 6 rings before voicemail, but I checked into this before porting over and assumed the commands worked!

Re: Still can't set # of rings before voicemail to 30 seconds/6 rings, help!

softech — Fri, 09 Aug 2024 23:02:05 GMT

@rollme1kenobi

what phone do you have? It has to do with VoLTE and conditional forwarding. VoLTE seems to have broken the Conditional forwarding and Conditional forwarding is what helps to set the number of ring.

If your phone is on PM's VoLTE whitelist ( https://www.publicmobile.ca/en/on/get-help/articles/volte ) , there is a chance support can fix it. If it is on the whitelist, open ticket with PM support and tell them your Conditional forwarding is not working. If they can fix it, then you can use the sequence to change the number of rings

Re: Still can't set # of rings before voicemail to 30 seconds/6 rings, help!

rollme1kenobi — Sat, 10 Aug 2024 01:40:49 GMT

I should be good, white list says iPhone 8 & later, and XR followed the 8. I don't see the Volte toggle in my settings with Public, I only have 3G or LTE, but with Zoomer Wireless I used to see the Volte toggle. thank you very much for the suggestion, I will contact support now about the conditional, forwarding and cross my fingers!

Can anyone help me test?

rollme1kenobi — Fri, 16 Aug 2024 23:23:41 GMT

So, I want to check how many rings people are hearing before my VM picks up, but I only have one phone and PM reps say they can't call out. Is anyone willing to help test for me?

Re: Can anyone help me test?

rollme1kenobi — Fri, 16 Aug 2024 23:24:36 GMT

I want 6 rings before VM, but think it's still at 3.

Re: Can anyone help me test?

softech — Fri, 16 Aug 2024 23:26:09 GMT

@rollme1kenobi

download VoIP app Textnow. You can use the app to make a call to yourself

Re: Can anyone help me test?

Meow — Fri, 16 Aug 2024 23:27:10 GMT

Get free voip app and call yourself with it.

Do not provide your phone number here as it might be abused and/or used for spam.

Re: Can anyone help me test?

rollme1kenobi — Sat, 17 Aug 2024 01:00:09 GMT

I was going to use it, but figured I need a separate device to count the rings accurately