topic Re: Error on adding add on to get refund in Get Support

Error on adding add on to get refund

Mem07 — Fri, 09 Aug 2024 23:49:34 GMT

Erroneously added add on service of US roaming to add on data only have paid on automatically and saw that have added service that I don't need it . How will public mobile help me to refund and remove the service of add on to my account? I wrote an email message past one hour and have not received response from the agent.

Re: Error on adding add on to get refund

Handy1 — Fri, 09 Aug 2024 23:58:16 GMT

@Mem07 You have to engage them and ask

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

edit just sorry just re read your post .since you already submitted ticket

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Error on adding add on to get refund

Chalupa_Batman — Fri, 09 Aug 2024 23:57:36 GMT

Hello @Mem07

Sometimes accidents happen. As long as you haven't used it, CS Agents usually have no problem crediting your account for the amount you spent. They won't give you a refund but a credit to your account.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Error on adding add on to get refund

BKNS27 — Sat, 10 Aug 2024 00:18:45 GMT

@Mem07

The CS_Agent will not email you back as everything is done through messaging to the agent and keep your eyes on the bell notification top right.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437