topic Re: New international plan available... in Get Support

New international plan available...

eddieO — Fri, 09 Aug 2024 14:34:25 GMT

It's not quite a Canada-U.S.-Mexico that I was hoping for but it looks like they are mixing things up by adding 1000 long distance minutes to a small select list of countries. It looks like a lot of the plans have gone down in speed to 4G. Overall, nothing exciting but maybe there will be better options around Labour Day?

Re: New international plan available...

slusagm — Fri, 09 Aug 2024 14:35:41 GMT

International, I thought PM added roaming countries. LoL

But thanks

Re: New international plan available...

hTideGnow — Fri, 09 Aug 2024 14:37:28 GMT

HI @eddieO

thanks for posting. Yes, I see them in my account too. So, it is available for everyone

Re: New international plan available...

Chalupa_Batman — Fri, 09 Aug 2024 14:38:41 GMT

Not sure this will last here in the "Support" section. I'm sure this will be moved to the Lounge.

Re: New international plan available...

will13am — Fri, 09 Aug 2024 14:39:21 GMT

Adding international long distance minutes is a compelling offer for those who have a need to call family overseas. The continued attempts to monetize data speed is weak sauce.

Re: New international plan available...

Handy1 — Fri, 09 Aug 2024 14:43:40 GMT

@eddieO Thanks for sharing , hoping we see some even more exciting plans come first of sept for back to school

Re: New international plan available...

slusagm — Fri, 09 Aug 2024 14:45:13 GMT

don't hold your hope high, PM never have good Back to school deals

Re: New international plan available...

Handy1 — Fri, 09 Aug 2024 14:47:06 GMT

@slusagm I’ve always found first week sept and Black Friday / Boxing Day have best value plans from all carriers . I’m holding out hope 🤞

Re: New international plan available...

eddieO — Fri, 09 Aug 2024 15:14:17 GMT

I'm also noticing that at this moment there are no "unlimited at reduced speeds" data plans on offer, so the $34 unlimited data for Canada only on 5G has gone up to $35, been reduced to 4G speed and no longer has the unlimited data perk

Re: New international plan available...

computergeek541 — Fri, 09 Aug 2024 20:25:24 GMT

@slusagm wrote:
International, I thought PM added roaming countries. LoL

That's exactly what customers are going to think (and rightly so). Public Mobile set the precedent with Canada-US plans by advertising US-wide and US-wide data to mean that it includes roaming. So, now they're advertising long distannce that doesn't include roaming. I"m aware that this is all going to be explained in the fine print, but customers should be able to knwo what they're getting at first glance. This is mixed messaging and will cause mass confusion. On another note, this is yet another defiintion of "international long distance" that includes yet another different set of countries that can be called.

Re: New international plan available...

Sansan — Fri, 09 Aug 2024 22:58:37 GMT

For sure. How many times do we see customers purchase the incorrect add-ons only to realize afterwards 🤔 .

Re: New international plan available...

mystichaven — Tue, 24 Sep 2024 16:02:31 GMT

Yes, I am confused...it includes US data...so does it include the roaming or not? Because the fine print definitely indicates when calling or texting from Canada only....

Re: New international plan available...

hTideGnow — Tue, 24 Sep 2024 16:06:35 GMT

HI @mystichaven

those Canada-US plan include US roaming

The fine print was confusing because it is one fine print for all different plans, you have to only look for those apply for the Canada-US plans

Re: New international plan available...

mystichaven — Tue, 24 Sep 2024 16:08:21 GMT

AMAZING!! Thank you, this is so exciting as we live near the US border and this makes life so much easier now!