topic Re: Service activation in Get Support

Service activation

LCG — Fri, 09 Aug 2024 21:28:53 GMT

I created an account for the first time, selected a plan, paid for it, but process fails at step 6 without explaining why. It says it wasn’t activated but my visa was charged. I went through the resume activation process but I get nowhere. How can this be resolved ?

Re: Service activation

Handy1 — Fri, 09 Aug 2024 21:26:36 GMT

@LCG You will need to contact support to help fix for you

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Service activation

hTideGnow — Fri, 09 Aug 2024 21:28:25 GMT

hi @LCG

were you using the app and do you get to the phone number step?

either way best to ask PM support to help , you can submit by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Service activation

LCG — Fri, 09 Aug 2024 21:38:09 GMT

Yes, I was using the app and provided number I wanted ported for other cell service provider. I have contacted PM support and awaiting response. Thx.