topic Re: Service on Hold in Get Support

Service on Hold

PercyQ — Fri, 09 Aug 2024 21:09:10 GMT

I have had two emails and a text telling me my account is on hold. Now I have a text in french telling me the same thing. My account is paid up. I'm getting frustrated receiving these notices over and over.

Re: Service on Hold

hTideGnow — Fri, 09 Aug 2024 21:11:07 GMT

hi @PercyQ when you last receive that??

it was just a glitch that PM sent out the wrong email. If your service is working, then no worry, just ignore the message

PM is aware of this and made an announcement:

https://productioncommunity.publicmobile.ca/t5/Announcements/ONGOING-Important-Update-Regarding-Rece...

Re: Service on Hold

WENth100 — Fri, 09 Aug 2024 21:22:28 GMT

This is most likely a glitch, I have checked my credit card and the payment apparently has already been made, and everything seems to work just fine. Yet I have also received the email, the text in English and in French on how it's on hold.

Re: Service on Hold

WENth100 — Fri, 09 Aug 2024 21:33:46 GMT

I checked the message again, it's notifying that the "on hold" messages were sent by mistake, for some reason they sent it by French first and then by English.

Re: Service on Hold

softech — Sat, 10 Aug 2024 01:29:37 GMT

Re: Service on Hold

PercyQ — Mon, 19 Aug 2024 17:54:19 GMT

That is not what my message said.