topic Bought data but didn’t get it in Get Support

Bought data but didn’t get it

Jackie_F — Fri, 09 Aug 2024 19:18:39 GMT

I bought extra data yesterday and $5 was charged to my account but I don’t see the extra data

Re: Bought data but didn’t get it

AK32 — Fri, 09 Aug 2024 19:24:31 GMT

If you bought extra data and you see the payment come out but havent received the data/still cant use data, i would suggest contacting a customer service rep directly so they can look into this transaction and make sure it went through smoothly. You can message them privately here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Bought data but didn’t get it

Handy1 — Fri, 09 Aug 2024 19:25:40 GMT

@Jackie_F Did you try rebooting the phone first , and check again maybe try logging in in different device or try the app instead of website to check . If still not there contact support

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Bought data but didn’t get it

Jackie_F — Fri, 09 Aug 2024 19:27:02 GMT

Thanks!

Re: Bought data but didn’t get it

softech — Sat, 10 Aug 2024 01:30:41 GMT