topic Re: Invalid SIM number? in Get Support

Invalid SIM number?

maetheunicorn — Fri, 09 Aug 2024 16:17:21 GMT

I have an existing SIM card, but whenever I attempt to input it for subscribing, it tells me it’s invalid?

Re: Invalid SIM number?

Handy1 — Fri, 09 Aug 2024 16:19:16 GMT

@maetheunicorn SIM cards are one time use , are you just trying to change plans ? If so you can only change to plans that show in your account to change to . If your trying to activate a new account with new email you need a new SIM card

Re: Invalid SIM number?

eddieO — Fri, 09 Aug 2024 16:19:34 GMT

@maetheunicorn, is this a brand new Public Mobile SIM card that you are activating?

If you continue to get the same message try contacting the CS_agent:

to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: Invalid SIM number?

TheSterlinger — Fri, 09 Aug 2024 16:19:57 GMT

@maetheunicorn

You need a Public Mobile SIM card do you already have one? If not you will have to purchase a physical SIM or E- SIM.

Re: Invalid SIM number?

AK32 — Fri, 09 Aug 2024 16:27:47 GMT

If you have already used the SIM card, you will need to buy a new one either in store or online (esim). You can also order one online but it may take a few weeks to get it in the mail.

Re: Invalid SIM number?

softech — Sat, 10 Aug 2024 01:40:33 GMT