topic rewards points different account in Get Support

rewards points different account

Caroline65 — Fri, 09 Aug 2024 13:56:35 GMT

when I try to see my wife's account rewards, it shows me mine even though I logged out and logged her in

Re: rewards points different account

Handy1 — Fri, 09 Aug 2024 13:58:09 GMT

@Caroline65 It’s probably a cache issues clear the app cache and try again or uninstall the app and re install it each time you log into the different accounts . Or just use separate devices for each of your accounts

Re: rewards points different account

slusagm — Fri, 09 Aug 2024 13:58:27 GMT

Pretty sure it is just a problem from cache. Either use Incognito mode or try another browser

And i would say always use 2 different browsers, one for each account

Re: rewards points different account

hTideGnow — Fri, 09 Aug 2024 13:58:29 GMT

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: rewards points different account

will13am — Fri, 09 Aug 2024 14:22:22 GMT

@Caroline65 , it is definitely a browser caching/persistent cookie issue. Even though you can spawn into the rewards portal via the online account login session, these are NOT the same session. The rewards portal becomes its own session. If you do not log out of the rewards portal and simply close the tab, going back to the rewards portal via a new online account session will bring back the old rewards portal session. I have confirmed this issue to be totally repeatable using a browser.