topic Re: SMS not working in Get Support

SMS not working

MeetaG106 — Wed, 07 Aug 2024 12:10:42 GMT

Hello,

I recently used an e-sim for my travel. I have disabled it and now I cannot send SMS. I have restarted my phone and I also took the sim out and put it back again.

What can I do next.

Re: SMS not working

Handy1 — Wed, 07 Aug 2024 12:43:52 GMT

@MeetaG106 Check that your APN setting is SP.MB.COM

Re: SMS not working

softech — Wed, 07 Aug 2024 12:49:15 GMT

@MeetaG106

what phone you have ?? Android or iPhone??

Check the phone and make sure you delete the travel esim profile, check VPN screen and remove all VPN profiles there. Then reboot phone and click Reset All Networks

if still does not work and if you are on Android, download Google Message and set it as the default messaging app (if you are using Google Message already, uninstall, reboot and reinstall)

Re: SMS not working

computergeek541 — Wed, 07 Aug 2024 21:19:07 GMT

@Handy1 wrote:
@MeetaG106 Check that your APN setting is SP.MB.COM

APN settings have no effect on SMS service.

Re: SMS not working

MeetaG106 — Fri, 09 Aug 2024 03:13:17 GMT

I have an iPhone.

Tried everything but nothing has worked so far.

Re: SMS not working

MeetaG106 — Fri, 09 Aug 2024 03:14:04 GMT

That did not work unfortunately.

Is there anyway to get in touch with PM technical support for this?

Re: SMS not working

softech — Fri, 09 Aug 2024 03:31:57 GMT

HI @MeetaG106

I suggest you to try your sim card in another phone first. If it is a device issue, support might not be able to help much from here. More like you need to go to an Apple Store and have an Apple support to check.

Again, test the sim card in another phone first