topic Re: Canada-US Subscription Plan Question in Get Support

Canada-US Subscription Plan Question

MattyV — Thu, 01 Aug 2024 21:00:34 GMT

The Canada-US subscrption - does that use our data we currently have in our plan when we go to the US or do we need to buy a add-on to have data in the US? Just want to confirm as it just mentions, calls, texts, and etc.

Re: Canada-US Subscription Plan Question

Handy1 — Thu, 01 Aug 2024 11:33:22 GMT

@MattyV The CAN/US plans are true snow bird plans and can be used in both country to call to and from and use talk text and data in either country . No add on needed roaming is built into the plan itself

Re: Canada-US Subscription Plan Question

MattyV — Thu, 01 Aug 2024 11:35:18 GMT

@Handy1 Thank you for confirming!

Re: Canada-US Subscription Plan Question

eddieO — Thu, 01 Aug 2024 14:16:49 GMT

@MattyV the only thing you need to be aware of its that you need to have your Data Roaming on and just keep an eye to see which US partner network you are connecting to, should be either T-Mobile or AT&T. If one is not working well try the other

Re: Canada-US Subscription Plan Question

MattyV — Thu, 01 Aug 2024 14:21:25 GMT

@eddieO Thanks Eddie!

Re: Canada-US Subscription Plan Question

Sunstorm — Thu, 08 Aug 2024 22:26:59 GMT

If I understand correctly the Public Mobile SIM can connect to either T-Mobile or AT&T ? The phone will just connect to the strongest signal or? Maybe you have to manually connect?

Re: Canada-US Subscription Plan Question

eddieO — Thu, 08 Aug 2024 23:28:58 GMT

@Sunstorm, yes you are correct. The PM SIM will allow you to connect to their approved U.S. partners T-Mobile and AT&T. Some customers have reported that Verizon has worked for them as well but not all customers. If you have your phone's cellular settings set to Automatic it should connect to the strongest signal but if it's working well for you change your settings so that it's no longer on Automatic and manually select the carrier you want to try connecting to. Be sure to leave Date Roaming ON