topic Re: How to undo subscription plan in Get Support

How to undo subscription plan

jinnrers — Fri, 09 Aug 2024 04:46:26 GMT

I got this text saying:

Public Mobile here. We've got a great deal for you. Get a Canada-US subscription plan with 50GB of data at 5G speeds of up to 250mbps for only $39/month.

Reply YES to get this limited time offer added to your account and will take effect on your next renewal date.

Hurry, offer ends August 13, 2024.

l accidentally said YES. Is there a way i could undo this?

Re: How to undo subscription plan

6227C1 — Thu, 08 Aug 2024 20:17:02 GMT

I believe if you log into your account, there is a button to cancel this upgrade. This will work only if it was set to upgrade at your next cycle (which I believe your text message specified - I had a couple of relatives that did this). If this doesn't work you will have to contact support. Good luck.

Re: How to undo subscription plan

EB0 — Thu, 08 Aug 2024 20:17:41 GMT

@jinnrers

Check your account, if you can see a plan change, just cancel it, otherwise use the chat bit to create a tick and ask CSA to cancel the plan change

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: How to undo subscription plan

hTideGnow — Thu, 08 Aug 2024 20:19:40 GMT

hi @jinnrers login to My Account, click Change Subscription and you should see it showing as Scheduled plan change, just cancel it

if you dont see it or worry, then ask support agent to check

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How to undo subscription plan

will13am — Thu, 08 Aug 2024 20:24:16 GMT

@jinnrers , on or around August 14 you will see the plan change set up for the next scheduled renewal in your online account. You will have until the plan change date to cancel the plan change or keep it. I would not fret over making a bad choice as there is plenty of thinking time to reflect on the decision.

Re: How to undo subscription plan

Sansan — Thu, 08 Aug 2024 21:23:51 GMT

@jinnrers I was going to do that a month ago. I said yes, then changed my mind. It didn't show up in my account, so I was worried. Then about 3 days after the date to accept by, when I signed in online it was there showing what my new plan would be and the amount to charge my cc. It had the option to cancel upcoming changes which I did.

Then it didn't give me a confirmation that it was cancelled so I was worried again. I took a screenshot of the cancelation.

When my account renewed, the plan change did not take effect and I was still on my old plan. 😁

I wish there was a better way for them to execute this process though.

So don't worry, if you cancel, you will be fine.