topic Re: Transfer my number to Public Mobile in Get Support

Transfer my number to Public Mobile

TerryJR — Fri, 09 Aug 2024 04:54:17 GMT

I have been a customer of Public Mobile since June 2024 and transferred my numbers. The transfer went through. But my former provider says the numbers have not been transferred and keep billing me. HELP!

Re: Transfer my number to Public Mobile

hTideGnow — Thu, 08 Aug 2024 18:01:14 GMT

hi @TerryJR if you old carrier said it didn't transfereed. I am afraid it didn't then

you can test if your sim card from old carrier still work. If it does, then. number not transferred and you need to re-request transfer from My Account's Profile page

And best to ask check with PM support agent to confirm as well

  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Transfer my number to Public Mobile

Handy1 — Thu, 08 Aug 2024 18:00:19 GMT

@TerryJR do you still have old providers sim ? Test it out if it works then the transfer didn’t complete . Do you remember replying YES to the confirmation text leaving old providers sim in the phone ? I’ll private message you the porting team number they can re trigger port request for you . I’ll also leave you with link to support incase you end up needing them too

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437