topic Re: Bill increased in Get Support

Bill increased

Shuk-Ching — Thu, 08 Aug 2024 17:25:23 GMT

Why my August bill jumped from $38 to $44.80 when I didn’t make any changes to my plan?

Re: Bill increased

hTideGnow — Thu, 08 Aug 2024 17:26:13 GMT

you were wondering where the autopay/loyalty discount/friend rewards gone? PM has ended that old system and moved everyone to the new Public Points!!

So, now you have to pay full price first and PM will give you back points after. Instead of loyalty rewards monthly, you get 10 points per year on your anniversary date with Public Mobile. Instead of $2 autopay discount, you get 5% of your plan in points.

And the points are useful to reduce the bill. After you got 15+ points, you will go to rewards site to redeem 15 points for $15 bill credit

Re: Bill increased

Handy1 — Thu, 08 Aug 2024 17:33:24 GMT

@Shuk-Ching Everyone been moved to the new points system . No more $ rewards they have been relplaced with less lucrative points . Instead you get 5% back in points on plan spend and purchases and 10 points once a year . Friend referrals keep same value 1 point for each friend every 30 days . Now with a added step you have to wait till you earned 15 points to redeem $15 off your bill from the rewards portal in your account

Re: Bill increased

Chalupa_Batman — Thu, 08 Aug 2024 17:44:08 GMT

Hello @Shuk-Ching

If you've been with Public Mobile a while now, you may have noticed your legacy rewards disappear. Everyone has been moved to Public Points.

https://productioncommunity.publicmobile.ca/t5/Announcements/Upcoming-Changes-to-our-Old-Rewards-Program/td-p/1154856

This may be the reason why it was raised.

Re: Bill increased

Phil_Adelphus — Thu, 08 Aug 2024 18:42:23 GMT

@Shuk-Ching I don't know how long you've had your plan or which one you have, but if you've had it for a while you might want to log in to your account and check whether there is now a better option that would bring your cost back down.

Re: Bill increased

computergeek541 — Thu, 08 Aug 2024 19:43:52 GMT