topic Activation problem in Get Support

Activation problem

kenswimmer — Fri, 09 Aug 2024 05:02:40 GMT

I successfully inserted my physical SIM card into my Samsung mobile phone and began the registration process. I was assigned a telephone number. However, at the end of the process Step 6 of 6 Activate, this statement appeared: "SUBSCRIPTION NOT ACTIVATED Something did not go right while activating your subscription". I tried calling out using the newly assigned phone number of my SIM card. A voice informed me that my account was not active. I was told to dial using my public mobile pho e *611 but no answer/dead sound.

It is possible that my WIFI was interrupted during the registration process which could have caused this clitch. What can I do now to complete the activation process?

Re: Activation problem

Handy1 — Thu, 08 Aug 2024 15:32:42 GMT

@kenswimmer Use this direct link to support to help fix for you

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activation problem

hTideGnow — Thu, 08 Aug 2024 15:34:01 GMT

HI @kenswimmer

at this stage, you will need to ask support agent for help to complete the activation . Please message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437