topic Terminating account in Get Support

Terminating account

turkeyscanfly — Thu, 08 Aug 2024 02:20:26 GMT

Hi all, I am moving out of Country August 26. I want to be done with Public mobile. I have turned off the toggle for renewing my subscription just now. However, I have not received any email from Public saying they want me back or anything like that, suggesting perhaps there is more to cancelling my account & auto renewal. I want to make sure when I am out of the country on the 26th of August, I am not being billed for this service anymore.

Attached is a picture of the toggle

Is there anything else I need to do or will I always have an account that I can log back into, a year from now when I am home from my sabbatical? I don't mind keeping the account just want to CONFIRM I will NOT be paying Public anymore

Cheers & thanks in advance

Re: Terminating account

Handy1 — Thu, 08 Aug 2024 02:25:37 GMT

@turkeyscanfly The your all good you won’t be charged again . But you can take it one step further and ask support to remove credit card on file right away for peace of mind

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Terminating account

hTideGnow — Thu, 08 Aug 2024 02:45:10 GMT

HI @turkeyscanfly

because it is a Prepaid service, your service still will work till August 31. After August 31st, you will get an email telling you your account is suspended.

But if you want to be save, ask support agent to remove the credit card from the account as well

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437