topic Re: Auto top-up fee in Get Support

Auto top-up fee

MICHELLEVG — Thu, 08 Aug 2024 00:00:01 GMT

In May and July I have been charged an auto top-up fee. I did not initiate this. And its over and above my monthly subscription (its an old $25 1GB acct for 5 years back) hehe. How do I stop these charges? When I go to the add-on area --- there is nothing.

Re: Auto top-up fee

Handy1 — Thu, 08 Aug 2024 00:03:12 GMT

@MICHELLEVG The only way I know of anyone paying a fee is for online vouchers . Otherwise you should just pay your plan rate plus tax . If somthing wrong get support to investigate it for you

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Auto top-up fee

hTideGnow — Thu, 08 Aug 2024 00:04:46 GMT

hi @MICHELLEVG there is no top up fees here

if you were wondering where the autopay/loyalty discount/friend rewards gone, PM has ended that old system and moved everyone to the new Public Points!!

So, now you have to pay full price first and PM will give you back points after. Instead of loyalty rewards monthly, you get 10 points per year on your anniversary date with Public Mobile. Instead of $2 autopay discount, you get 5% of your plan in points.

And the points are useful to reduce the bill. After you got 15+ points, you will go to rewards site to redeem 15 points for $15 bill credit

Re: Auto top-up fee

MICHELLEVG — Thu, 08 Aug 2024 00:04:45 GMT

Thanks. I sent a PM to 'admin' in May - and got no response. And tried 'Moderator' today. Is there a better way to communicate my woes!

Re: Auto top-up fee

Handy1 — Thu, 08 Aug 2024 00:06:14 GMT

@MICHELLEVG You have to keep an eye on your community inbox for their response . Everything is done online . No live support unfortunately but

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Auto top-up fee

MICHELLEVG — Thu, 08 Aug 2024 00:06:57 GMT

Yeah, I get its points now. but why the extra charges? My plan is $25 (that is full price) but now I have auto-top of between 10$ (july) and 25$ (may)

Re: Auto top-up fee

Chalupa_Batman — Thu, 08 Aug 2024 00:07:49 GMT

Hello @MICHELLEVG

If you are still on the $25 1GB plan, that means you've been here a while. And you were probably getting $5 off every month plus $2 for using your credit card. So $7 in credits every month?? Now your bill is over $30. Am I right? If so, Public Mobile removed EVERYONE'S rewards and deleted them for good. Now everyone has been forced to a very poor Public Points system. There is VERY little value and takes a while to earn any points that have any value. Here's the link to read and as you can see, there were NOT a lot of happy people so a lot of them went elsewhere.

https://productioncommunity.publicmobile.ca/t5/Announcements/Upcoming-Changes-to-our-Old-Rewards-Program/td-p/1154856

Re: Auto top-up fee

hTideGnow — Thu, 08 Aug 2024 00:09:23 GMT

hi @MICHELLEVG what extra charges?? how much you plan and how much you got charged?? login to My Account, go to transaction page and take a screenshot of last 2 months transactions and post them here so we might be able to explain faster without going to agent

Re: Auto top-up fee

MICHELLEVG — Thu, 08 Aug 2024 00:10:46 GMT

yes - i understand reward dollars are gone. But Im getting 2 charges ever month. My $25 plan and a second charge of $25 in may and $10 in July. I would expect to just play my plan! And Ive been here forever: )

Re: Auto top-up fee

MICHELLEVG — Thu, 08 Aug 2024 00:12:08 GMT

I love public mobile and do not want to go elsewhere - i would just like a $25 plan. Maybe I should switch to another plan? that is of this era??

Re: Auto top-up fee

MICHELLEVG — Thu, 08 Aug 2024 00:15:33 GMT

Re: Auto top-up fee

MICHELLEVG — Thu, 08 Aug 2024 00:16:45 GMT

oh my ---- i think my credit card is declining ---- and public mobile is grabbing money!!!! How nice of them. Thanks everyone!

Re: Auto top-up fee

hTideGnow — Thu, 08 Aug 2024 00:21:46 GMT

hi @MICHELLEVG there were no extra charges.

every month there are two transactions, one is about PM took the money, the other about how PM used the money. As you see the different in colours, credit and debit

So, you didn't get changed extra

Re: Auto top-up fee

computergeek541 — Thu, 08 Aug 2024 00:58:44 GMT

@MICHELLEVG wrote:
oh my ---- i think my credit card is declining ---- and public mobile is grabbing money!!!! How nice of them. Thanks everyone!

Your credit card was not getting declined. Your card was charged just fine for the amounts shown. The only things charged to your credit card were two transactions, one for $27.75 and another for $11.10.