topic Re: Payment in Get Support

Payment

Scouser21 — Wed, 07 Aug 2024 19:15:31 GMT

I made my payment in full today,but still no service, how long do I have to wait until my new number is activated

Re: Payment

hTideGnow — Wed, 07 Aug 2024 19:17:06 GMT

hi @Scouser21

usually immediately but might need a phone reboot

did you activate physical or esim? does it shows only SMS on the top of the phone status bar?

if it does not work, you can check with PM support agent, message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment

Handy1 — Wed, 07 Aug 2024 19:17:41 GMT

@Scouser21 Have you tried rebooting the phone ? Or is the money sitting in available funds ? If it’s sitting in available funds make manual payment and reboot the phone . If still no luck contact support to fix

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment

Chalupa_Batman — Wed, 07 Aug 2024 19:20:50 GMT

Hello @Scouser21

A few days ago, my friend asked me to help her update her credit card payment as the card expired. I did so and once the payment was made, nothing happened. So I rebooted her phone and she was back up and running. So reboot and you should be fine.

Re: Payment

Scouser21 — Wed, 07 Aug 2024 19:35:20 GMT

Hi,I paid it manually through my bank account and got a receipt stating public mobile received the payment,but still no service

Re: Payment

Handy1 — Wed, 07 Aug 2024 19:36:38 GMT

@Scouser21 @And did you reboot the phone ? If you did and it’s still not working use the direct link sent you earlier to contact support to get it fixed

Re: Payment

hTideGnow — Wed, 07 Aug 2024 19:36:49 GMT

HI @Scouser21 that does not sound right, you cannot pay PM bill in the bank.

you can add your Visa debit card to PM system and pay via PM's My Account but you cannot pay through the bank

I think you need to ask support agent to check, please message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment

Chalupa_Batman — Wed, 07 Aug 2024 19:47:57 GMT

@Scouser21 wrote:
Hi,I paid it manually through my bank account and got a receipt stating public mobile received the payment,but still no service

So what you're saying is you did what's called a "Bill Payment" to Public Mobile? I believe it comes up as Les Unites Mobiles De Coiffure ??

Re: Payment

computergeek541 — Wed, 07 Aug 2024 20:40:02 GMT

@Chalupa_Batman wrote:
@Scouser21 wrote:
Hi,I paid it manually through my bank account and got a receipt stating public mobile received the payment,but still no service
So what you're saying is you did what's called a "Bill Payment" to Public Mobile? I believe it comes up as Les Unites Mobiles De Coiffure ??

Public Mobile is not in any bank's bill payment systems as a payee.

Re: Payment

Chalupa_Batman — Wed, 07 Aug 2024 20:43:02 GMT

@computergeek541 wrote:
@Chalupa_Batman wrote:
@Scouser21 wrote:
Hi,I paid it manually through my bank account and got a receipt stating public mobile received the payment,but still no service
So what you're saying is you did what's called a "Bill Payment" to Public Mobile? I believe it comes up as Les Unites Mobiles De Coiffure ??
Public Mobile is not in any bank's bill payment systems as a payee.

Hello @computergeek541 When I enter Public Mobile as my bill payment, it comes up as Les Unites Mobiles De Coiffure. I figure since PM is in the East, maybe that might be it. I just Googled, it's a hair salon. HAHA. Think it's time my bank fixes that.

Re: Payment

computergeek541 — Wed, 07 Aug 2024 20:44:49 GMT

@Chalupa_Batman wrote:
@computergeek541 wrote:
@Chalupa_Batman wrote:
@Scouser21 wrote:
Hi,I paid it manually through my bank account and got a receipt stating public mobile received the payment,but still no service
So what you're saying is you did what's called a "Bill Payment" to Public Mobile? I believe it comes up as Les Unites Mobiles De Coiffure ??
Public Mobile is not in any bank's bill payment systems as a payee.
Hello @computergeek541 When I enter Public Mobile as my bill payment, it comes up as Les Unites Mobiles De Coiffure. I figure since PM is in the East, maybe that might be it. I just Googled, it's a hair salon. HAHA. Think it's time my bank fixes that.

That's only the result of a search feature/search engine that the bank is using. Public Mobile does not accept bill payments through online banking.

Re: Payment

Scouser21 — Thu, 08 Aug 2024 15:49:21 GMT

It says public mobile received my payment on 7th August 2024 at 2.05 pm.

Re: Payment

Scouser21 — Thu, 08 Aug 2024 15:51:02 GMT

I added my my payment method to my account so what on earth am I supposed to do ???? Still got no service

Re: Payment

hTideGnow — Thu, 08 Aug 2024 16:01:06 GMT

HI @Scouser21

call 1-855-4PUBLIC from another phone, enter you number, does it say account suspended? and does it say how much you have for Available Funds?

I think you need to open ticket with PM support agent and have them to check your account renewal for you. Please message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437