topic Re: Message saying payment didn't go through: in Get Support

Message saying payment didn't go through:

Moppitt — Wed, 07 Aug 2024 20:49:19 GMT

Account shows, all is well?

edited by comptuergeek541: as per terms of srevice, profanity has been removed

Re: Message saying payment didn't go through:

AK32 — Wed, 07 Aug 2024 19:07:20 GMT

It seems this is a PM issue on their end and theres many people facing this same issue. If all your services work (text/call/data) and payment was taken from your end, you should be all fine. Hopefully they put out an announcement to address the issue

Re: Message saying payment didn't go through:

Handy1 — Wed, 07 Aug 2024 19:20:31 GMT

@Moppitt If your services are still working . You can ignore this error message . A lot of complaints about this over the last 24 hours of error messages to customers . Some sorta system glitch

Re: Message saying payment didn't go through:

Chalupa_Batman — Wed, 07 Aug 2024 19:23:33 GMT

Please note that Public Mobile often experiences system failures which result in an unauthorized email/notice/text with incorrect information on it which leads the customer to believe there are issues with their accounts resulting in mass confusion. As long as your services are working like making and receiving calls, text messaging and data, please disregard this email.

Re: Message saying payment didn't go through:

Susan_N_57 — Thu, 08 Aug 2024 17:19:17 GMT

Well that is not very reassuring. Just spent a lot of time trying to figure out the reason, and ended up changing my C/C number.