topic Re: Voucher doesn't work in Get Support

Voucher doesn't work

Shirlbird — Wed, 07 Aug 2024 17:50:27 GMT

5 days trying to get this phone connected.

Voucher isnt working

What do I do ?

Re: Voucher doesn't work

Handy1 — Wed, 07 Aug 2024 17:51:27 GMT

@Shirlbird Maybe ask support to help you load the voucher

send direct private message to support .

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Voucher doesn't work

hTideGnow — Wed, 07 Aug 2024 17:52:03 GMT

HI @Shirlbird

if it has been 5 days, you will need PM support agent to check if the voucher has any problem

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".   (at 2FA step, click "didn't receive code" and then "send email")
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Voucher doesn't work

Chalupa_Batman — Wed, 07 Aug 2024 17:54:13 GMT

Hi @Shirlbird

How are you trying to use the voucher? Via dialing 611 and following the prompts or via the website? And, as weird as this may sound, are you sure you purchase a Public Mobile voucher? Often stores think Telus and Koodo vouchers work on Public Mobile which they won't. Thanks.

Re: Voucher doesn't work

Shirlbird — Wed, 07 Aug 2024 18:01:30 GMT

i have a public Mobile voucher..

I try to add via 611 and it doesn't work.

No. is not correct

Re: Voucher doesn't work

hTideGnow — Wed, 07 Aug 2024 18:03:22 GMT

HI @Shirlbird

yes, i fully understand you got the correct PM voucher, and tried and didn't work and no point in trying further. Please open ticket with PM support as advised above

Re: Voucher doesn't work

Sansan — Wed, 07 Aug 2024 20:14:19 GMT

Is this for brand new plan? Or renewal?

Vouchers cannot be used to activate accounts.

Need valid Canadian credit card or Debit visa/ mc.

Re: Voucher doesn't work

Shirlbird — Thu, 08 Aug 2024 14:01:41 GMT

no plan 3 yrs old