topic Re: New plan in Get Support

New plan

Cheech2 — Wed, 07 Aug 2024 17:12:32 GMT

Good Morning

I switched plans a couple days ago. My profile shows the new plan, but payment has not been processed. Also the start stop dates don't match. How can i tell if the plan has changed. My wife's plan appears to have the same issues.

Re: New plan

hTideGnow — Wed, 07 Aug 2024 17:13:14 GMT

hi @Cheech2

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New plan

Handy1 — Wed, 07 Aug 2024 17:17:02 GMT

@Cheech2 Try using a different device or use the app instead . Once logged in check the payment page it will show the bill date amount and the plan your on . If you cannot get logged in get support to help you re gain access

send direct private message to support .

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New plan

will13am — Wed, 07 Aug 2024 17:17:50 GMT

@Cheech2 , did you opt for immediate plan change or change on renewal? Since you mention not having paid yet, I would assume it is the later which means you remain on the current plan until renewal and at that time the new plan kicks in.

Re: New plan

eddieO — Wed, 07 Aug 2024 17:17:58 GMT

@Cheech2 if you tried with the PM website try checking on the PM app. The account sometimes takes over 24hrs to update but if you want confirmation sooner you can message a CS_agent by clicking on the orange circle in the bottom right corner and then type Customer Support Agent

Re: New plan

Cheech2 — Wed, 07 Aug 2024 17:18:10 GMT

i cleared cache on my phone?

Re: New plan

will13am — Wed, 07 Aug 2024 17:19:28 GMT

@Cheech2 wrote:
i cleared cache on my phone?

If you are using the app, you clear the app cache.

Re: New plan

Cheech2 — Wed, 07 Aug 2024 17:19:46 GMT

Yes i did it shows a reciept but no payment history on my card

Re: New plan

hTideGnow — Wed, 07 Aug 2024 17:19:47 GMT

HI @Cheech2

if you cleared cache and same, I suggest you to submit a ticket with PM agent for them to confirm