topic Re: Account on hold in Get Support

Account on hold

Tara_J — Wed, 07 Aug 2024 21:10:33 GMT

Hi, I got an email and a text saying that my account has been put on hold because of an unresolved payment issue, but everything looks in order on my account. There is a payment card, I am subscribed, and the payment has been taken. I am still able to text and call, so I'm just confused about what is happening. I don't know the correct contact for this issue, is there somebody that can help me with this?

-Tara

Re: Account on hold

Handy1 — Wed, 07 Aug 2024 16:44:12 GMT

@Tara_J i If your services are still working . You can ignore this error message . A lot of complaints about this over the last 24 hours of error messages to customers . Some sorta system glitch

Re: Account on hold

hTideGnow — Wed, 07 Aug 2024 16:45:16 GMT

hi @Tara_J

if your PM services have no problem o, please ignore the message about the overdue issue. It looks like there was a system glitch and those email were sent wrong, sent to the wrong group of customers

if you are concern, you can also message support agent:

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account on hold

hTideGnow — Wed, 07 Aug 2024 16:46:21 GMT

HI @Tara_J

if your PM services have no problem o, please ignore the message about the overdue issue. It looks like there was a system glitch and those email were sent wrong, sent to the wrong group of customers

if you are concern, you can also submit ticket with support agent:

Re: Account on hold

Chalupa_Batman — Wed, 07 Aug 2024 16:52:20 GMT

Hi @Tara_J

Just ignore it. It was a mass email that the system sent out. Just another glitch in the system.