topic Re: My Account in Get Support

My Account

Emma_88 — Wed, 07 Aug 2024 16:41:09 GMT

I received an email and text message that my public mobile service has been put on hold and that I need to make a payment. When I login into the mobile app nothing is showing up unpaid and there is no option to renew my subscription. My payment info on file is up to date and has been coming off automatically each month without issue. Is this a scam or what is going on? Thanks

Re: My Account

Handy1 — Wed, 07 Aug 2024 16:41:32 GMT

@Emma_88 i If your services are still working . You can ignore this error message . A lot of complaints about this over the last 24 hours of error messages to customers . Some sorta system glitch

Re: My Account

hTideGnow — Wed, 07 Aug 2024 16:43:17 GMT

HI @Emma_88

if your PM services have no problem o, please ignore the message about the overdue issue. It looks like there was a system glitch and those email were sent wrong, sent to the wrong group of customers

if you are concern, you can also message support agent:

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: My Account

durawill — Wed, 07 Aug 2024 16:47:17 GMT

I got an email message yesterday warning that all four of my family's accounts would be put on hold and we risk losing our phone numbers. Today I received a txt message saying our accounts are on hold. Everything is working and subscribed till September when I check the accounts online. Next we lose our numbers...... PM should rectify this and at least send a notice that our accounts are in good standing.

Re: My Account

hTideGnow — Wed, 07 Aug 2024 16:48:15 GMT

hi @durawill

if your PM services have no problem o, please ignore the message about the overdue issue. It looks like there was a system glitch and those email were sent wrong, sent to the wrong group of customers

if you are concern, you can also submit ticket with support agent:

Re: My Account

Chalupa_Batman — Wed, 07 Aug 2024 16:53:02 GMT

Hi @Emma_88

Just ignore it. It was a mass email that the system sent out. Just another glitch in the system.