topic Re: Fraudulent text message? in Get Support

Fraudulent text message?

the__dude — Wed, 07 Aug 2024 16:09:24 GMT

Just received text message from 4013 saying my Public Mobile account has been placed on hold due to unresolved issue with my payment, including (I'm guessing) a fraudulent link to visit to rectify the issue.

Are you aware of these texts?

Re: Fraudulent text message?

BKNS27 — Wed, 07 Aug 2024 16:12:01 GMT

@the__dude

PM had issue with people AutoPay on the renewal date yesterday. If you still have service, just ignore the text.

I don’t know if they fixed the glitch.

Re: Fraudulent text message?

bgoya — Wed, 07 Aug 2024 16:12:22 GMT

I got same sms too... not sure if its fraud. clicking on it does to publicmobile.ca

Re: Fraudulent text message?

yycguy1 — Wed, 07 Aug 2024 16:13:19 GMT

I received the same message few minutes ago. Must be a glitch.

Re: Fraudulent text message?

TheSterlinger — Wed, 07 Aug 2024 16:13:33 GMT

@the__dude

Public Mobile has been experiencing glitches where customers recieve alerts about their account being on hold. If you still have service just ignore the text.

Re: Fraudulent text message?

the__dude — Wed, 07 Aug 2024 16:13:34 GMT

I see.. I assumed fraud because I checked my account and there was no issue with payment.

Re: Fraudulent text message?

liuvx — Wed, 07 Aug 2024 16:16:22 GMT

I also get the email and the message too, but my payment already done showing on the website.

Re: Fraudulent text message?

Zephyr87 — Wed, 07 Aug 2024 16:33:05 GMT

same. I was charged on Monday and it went through. I don't have to pay again until next month. What the heck?

There's nothing wrong with my card. I haven't made any changes either.

Re: Fraudulent text message?

hTideGnow — Wed, 07 Aug 2024 16:33:37 GMT

hi @Zephyr87

if your PM services have no problem o, please ignore the message about the overdue issue. It looks like there was a system glitch and those email were sent wrong, sent to the wrong group of customers

if you are concern, you can also message support agent:

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Fraudulent text message?

Dean111 — Wed, 07 Aug 2024 16:41:10 GMT

Same issue, received the SMS from 4013, same that Public Mobile has used to text me before, so I don't believe it's a scammer unless they're spoofing Public Mobile's number. Checked my account and I don't see any issues; my latest payment already went through recently. My services are still working fine as far as I can tell so I'm assuming the SMS was sent out by mistake.

Given others seem to have experienced the same thing, I'd appreciate if Public Mobile could validate by sending out a message to disregard so we know there's nothing to be concerned about. Thank you!

Re: Fraudulent text message?

laurakathleen — Sun, 13 Jul 2025 20:35:18 GMT

I got this today and now my sim says invalid when went to PM site

Re: Fraudulent text message?

Chickenjockey92 — Tue, 20 Jan 2026 17:09:40 GMT

Yes I also keep getting this recently but checked my account its not on hold