topic Re: Cannot login to PM app and web in Get Support

Cannot login to PM app and web

Irirna — Wed, 07 Aug 2024 15:34:26 GMT

Hi,

Yesterday I bought a subscription and got an email with confirmation saying that I now need to download the app to complete activation. When I try to log in to the app every time the error message appears.

When I try to log in to the web I see the page RESUME activation and after that, the error appears.

Re: Cannot login to PM app and web

Handy1 — Wed, 07 Aug 2024 15:35:31 GMT

@Irirna You need the app to activate . Try uninstalling it and re install it and complete the activation following the prompts

Re: Cannot login to PM app and web

hTideGnow — Wed, 07 Aug 2024 15:35:49 GMT

h @Irirna

it is a common hiccup at this stage. But no worries, PM support agent can help. Please message them using this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and check the Community inbox for their replies. They usually reply within 4 hours

Re: Cannot login to PM app and web

Chalupa_Batman — Wed, 07 Aug 2024 15:46:09 GMT

Hello @Irirna

If you are on Android, you can go into your application settings and clear the cache and data info and try again. The app has known cache issues along with their website. Been going on for years with no fix.

Re: Cannot login to PM app and web

Irirna — Wed, 07 Aug 2024 15:53:29 GMT

I'm on iPhone