topic Re: Service in Get Support

Service

Jim1130 — Wed, 07 Aug 2024 15:39:42 GMT

My phone number has been given away to someone else. Public mobile has been paid monthly by automated debit. How can this happen.

Re: Service

hTideGnow — Wed, 07 Aug 2024 15:42:58 GMT

HI @Jim1130

first, can you still receive inbound calls,? if you can, no worry, sometimes, just some people thought they have your number but they don't . Or sometimes it's call Caller ID Spoofing, basically, caller id faking (some spammer used system to fake your id, but that does not mean they took away your number)

but if you are not receiving inbound calls, then did you ask for porting a month ago? Either way, check with PM support agent by sending them a message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Service

Chalupa_Batman — Wed, 07 Aug 2024 15:44:02 GMT

Hello @Jim1130

If your bills are up to date and your account did not expire, contact a CS Agent using the chat box in the bottom right corner and enter Customer Service. Are you sure they gave your number "away"? Have you tried calling it?

Just so you know, this isn't the first time this kind of thing has happened. Someone I know here, they gave away their account number which then gave them the phone number and all their rewards too. It was a mess to clean up.

Re: Service

Handy1 — Wed, 07 Aug 2024 15:44:23 GMT

@Jim1130 Is this a new phone number from PM mobile ? If so unfortunately it happens sometimes . If this new number just easier to go into your account profile page and pick a new one like this

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