topic Re: US voice-text-data roaming package stopped working in Get Support

US voice-text-data roaming package stopped working

drg-ott-1 — Wed, 07 Aug 2024 11:14:54 GMT

Hi,

I have bought a Talk-Txt-3GB(15d) US roaming on Aug 2nd at 4pm EST.
We left for US in the evening; everything was fine for the first 2 days, but on Aug 6 both data and voice stopped working - cannot send/receive calls or have internet access.
I have used this package before with no issues.

It's also strange that when check the "Subscription" page, only see "US Roaming-Unlimited Txt(15 day) and "US Roaming-Unlimited Talk(15 day), but nothing about data!
Any ideas?
Thank you!

Re: US voice-text-data roaming package stopped working

softech — Wed, 07 Aug 2024 11:27:34 GMT

@drg-ott-1

which network you were connected to?

Try to manually connect to both T-Mobile and AT&T , test both and one of them should work

also, make sure your network mode is set to 4G/LTE instead of 5G or automatic.

Re: US voice-text-data roaming package stopped working

Phil_Adelphus — Wed, 07 Aug 2024 12:00:23 GMT

@drg-ott-1 How much were you charged for the add on?

Re: US voice-text-data roaming package stopped working

drg-ott-1 — Wed, 07 Aug 2024 12:53:09 GMT

Hi,

I tried both AT&T and T-Mobile and I have LTE network mode, but same problem persits.
Related to the first post, I have paid 30 CAD for this add-on. As mentioned, I have used it many times before with no issues.
Still looking for a solution.
Thank you!

Re: US voice-text-data roaming package stopped working

softech — Wed, 07 Aug 2024 12:56:28 GMT

@drg-ott-1 it could be a network problem with your area.

Try again in another area. Reboot the phone once more and try again by manually connect with the 2 carriers as well as Verizon

If still fails, login to My Account and confirm if roaming option still showing there

Re: US voice-text-data roaming package stopped working

Phil_Adelphus — Wed, 07 Aug 2024 12:59:03 GMT

@drg-ott-1 Have you checked that data roaming didn't accidentally get turned off? What phone do you have?

Re: US voice-text-data roaming package stopped working

drg-ott-1 — Wed, 07 Aug 2024 13:26:39 GMT

Hi, I have iPhone XR, running iOS 17.5.1
Data roaming is ON.
Thank you!

Re: US voice-text-data roaming package stopped working

drg-ott-1 — Wed, 07 Aug 2024 13:28:06 GMT

Hi,
I can only connect to AT&T and T-Mobile here, Verizon does not have signal in this area.
What do you mean by "Roaming option" in MyAccount?
Thanks,
Dragos

Re: US voice-text-data roaming package stopped working

hTideGnow — Wed, 07 Aug 2024 13:36:31 GMT

HI @drg-ott-1

on My Account, do you see the Roaming addon you bought showing up under Add-on Section?

and if that does not work still, open a ticket with PM support agent and they can check if anything wrong on the system side (but usually it is a device and network problem)

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437