topic unusual data usage in one day. in Get Support

unusual data usage in one day.

kenfan — Tue, 06 Aug 2024 23:08:58 GMT

i have checked my data usage and discovered a 5.61G usage in one day. what can I do to verify the finding ?

Re: unusual data usage in one day.

will13am — Tue, 06 Aug 2024 23:12:24 GMT

@kenfan , did you find this number in your usage history? Compare this against information from your phone. The two numbers might not align perfectly but should be representative.

Re: unusual data usage in one day.

kenfan — Tue, 06 Aug 2024 23:18:03 GMT

yes, the usual data usage was recorded in the usage history.

Re: unusual data usage in one day.

kenfan — Tue, 06 Aug 2024 23:20:22 GMT

any channel that I could contact an Public mobile agent for inquiry of this issue ? If anyone may know of

Re: unusual data usage in one day.

hTideGnow — Tue, 06 Aug 2024 23:25:18 GMT

hi @kenfan

yes you can. Just submit ticket

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: unusual data usage in one day.

kenfan — Wed, 07 Aug 2024 00:51:35 GMT

thank you for your advise.