topic Re: Account in Get Support

Account

Annap — Tue, 06 Aug 2024 21:13:19 GMT

I cannot sign into my account

Re: Account

Sansan — Tue, 06 Aug 2024 21:16:17 GMT

@Annap when was the last time you successfully signed in? Are you nit getting the code to your phone?

There is supposed to be an option to send to email.

If neither works, use the link below to get the assistance of public mobile.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account

Chalupa_Batman — Tue, 06 Aug 2024 21:21:00 GMT

Hello @Annap

Have you tried clicking on "Forgot Password". Or "Forgot Email" if that is a problem you're having? Another thing is that the PM website is known to have cache issues. Try clearing your browser cache settings and restart the browser and try again.

Re: Account

Handy1 — Tue, 06 Aug 2024 21:22:01 GMT

@Annap Try clearing website cache / cookies and open new browser . Maybe try app instead or from another device might just be cave issue . If you cannot get logged in you can send direct message to support to help

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account

BKNS27 — Tue, 06 Aug 2024 22:00:44 GMT

@Annap

Try login on the PM app. It is quicker if you tried login then click on Trusted Device before login.