topic Re: Fraud payment email in Get Support

Fraud payment email

Bdubs117 — Tue, 06 Aug 2024 20:46:28 GMT

I received an email staring that my payment method had gone through. I checked the app and it did. This has to be a scam, right?

Re: Fraud payment email

hTideGnow — Tue, 06 Aug 2024 20:45:02 GMT

HI @Bdubs117

no scam but gltich only

if your PM services have no problem o, please ignore the message about the overdue issue. It looks like there was a system glitch and those email were sent wrong, sent to the wrong group of customers

if you are concern, you can also message support agent:

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Fraud payment email

Handy1 — Tue, 06 Aug 2024 20:45:18 GMT

@Bdubs117 if services still work just ignore , seems to be system wide glitch . Many customers getting same error message

Re: Fraud payment email

Bdubs117 — Tue, 06 Aug 2024 20:48:07 GMT

Thanks. I can rest easy now. Much appreciated