topic Re: Service On Hold in Get Support

Service On Hold

ejfolk — Tue, 06 Aug 2024 19:02:09 GMT

My husband received an email that his Public Mobile account was suspended due to non-payment. He logged into his account and everything looks fine. The payment was taken yesterday. His service still seems to be active. How can we tell if there really is an issue with the payment?

Re: Service On Hold

hTideGnow — Tue, 06 Aug 2024 19:05:10 GMT

HI @ejfolk

it looks like a system glitch and email sent wrong. if you have service now, just ignore it and keep monitor your service

Re: Service On Hold

Handy1 — Tue, 06 Aug 2024 19:05:26 GMT

@ejfolk This is normal to see on your renewal day and is services are still working you can ignore the error message . Does appear thou from several other customers have had the same experience today and is just a glitch and nothing to worry about if services still work

Re: Service On Hold

TomKeddie2024 — Tue, 06 Aug 2024 19:10:02 GMT

Same here, thanks for the update. Telus is terrible at autopay, my business internet has nearly been sent to collections twice because "the system" disabled autopay without me noticing.

Re: Service On Hold

hTideGnow — Tue, 06 Aug 2024 19:11:56 GMT

HI @TomKeddie2024

yes, Autopay is glitchy.

you might want to make manual load from credit card a day or two ahead of renewal to assure smooth renewal

Re: Service On Hold

duracell — Tue, 06 Aug 2024 19:17:37 GMT

I did do a manual pay a few days before my renewal which was yesterday and got the same message for four of my family phones.

Re: Service On Hold

PhilippH — Tue, 06 Aug 2024 19:34:54 GMT

Would be great if Public Mobile would send an email to the effected customers to clarify. So I don't have to search around, submit a ticket, etc...