topic Re: I received and email about late payment.... in Get Support

I received and email about late payment....

TooTallAl — Tue, 06 Aug 2024 18:47:29 GMT

I received and email about late payment and that my service would be put on hold. However, not sure how i can have a late payment when you guys have my credit card on file and have had no problem charging me for years now. Further, i just logged into my account and my payment is showing. Please look into this issue.

Thanks

Re: I received and email about late payment....

Handy1 — Tue, 06 Aug 2024 18:49:56 GMT

@TooTallAl Are your services still working ? If yes and today is your renewal day you can ignore this error message . Also double check your credit card has not expired or about to

Re: I received and email about late payment....

hTideGnow — Tue, 06 Aug 2024 18:50:31 GMT

hi @TooTallAl

so, you have the service without any problem?

Try login My Account to confirm, but this time use Incognito/private/secret mode on your browser. If it is showing active an next renewal date is 20+ days later, you can ignore it, I guess

Re: I received and email about late payment....

ridgeline — Tue, 06 Aug 2024 18:52:11 GMT

I received the same notice on two of my accounts today. The phones are still active when I logged in to each account and automatic payment was made yesterday. There must be an error in Public's system that these emails went out.

Re: I received and email about late payment....

TooTallAl — Tue, 06 Aug 2024 18:55:57 GMT

Yes, i have checked everything and all is good. Strange

Re: I received and email about late payment....

Handy1 — Tue, 06 Aug 2024 18:58:10 GMT

@TooTallAl Last 3 threads posted have been about this very issue . Thou it’s common to see account on hold on your renewal day . It does appear that it some PM glitch . But again if services are working then nothing to worry about just “ strange “ as you say