topic Re: Service interruption in Get Support

Service interruption

Wendy360 — Tue, 06 Aug 2024 18:45:42 GMT

Hi I got an email today saying Your Public Mobile service has been put on hold. I checked my account online, payment just went through today for my pre authorized payment. My credit card is also charged today. What should I do and why am I receiving this email? Thanks!

Re: Service interruption

Handy1 — Tue, 06 Aug 2024 18:47:53 GMT

@Wendy360 If your services are still working and today is your renewal day you can just ignore this error message . But if services are not working log onto your account and see if the funds are sitting in available funds and make manual payment and reboot the phone

Re: Service interruption

hTideGnow — Tue, 06 Aug 2024 18:51:22 GMT

HI @Wendy360

so, you have the service without any problem?

Try login My Account to confirm, but this time use Incognito/private/secret mode on your browser. If it is showing active an next renewal date is 20+ days later, you can ignore it, I guess

Re: Service interruption

ridgeline — Tue, 06 Aug 2024 18:56:13 GMT

I received the same notice on two of my accounts today. The phones are still active when I logged in to each account and automatic payment was made yesterday. There must be an error in Public's system that these emails went out.

Re: Service interruption

RyanWoodward — Tue, 06 Aug 2024 18:58:45 GMT

Exactly the same... had me worried my credit card transaction didnt go through, but everything looks to be fine (plus, you know, if my service had been suspended, then I would not have received the email LOL)

Thank you for posting the question about this.