topic Referral codes/discounts not applied. in Get Support

Referral codes/discounts not applied.

Hassanain — Tue, 06 Aug 2024 15:22:22 GMT

Need assistance with getting discounts applied to bill. Registered and got charged full amount (promo/referral didn’t seem to apply).

No physical support line? Chat bot give a run around.

Re: Referral codes/discounts not applied.

will13am — Tue, 06 Aug 2024 15:29:54 GMT

@Hassanain , referrals given result in earning 1 point which will show up in the rewards tab at each renewal day. You have to manually convert points to account funds in increments of 15 points = $15 account funds. If you are having issues navigating the chatbot, you can use this link to send a private message directly to support.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Referral codes/discounts not applied.

hTideGnow — Tue, 06 Aug 2024 15:30:31 GMT

HI @Hassanain

this is normal that you got charged full price first. The $10 credit will be added to your account within 72 hours. So, wait 72 hours first and if you don't see it still, ask support agent to check

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Referral codes/discounts not applied.

BKNS27 — Tue, 06 Aug 2024 17:40:09 GMT

@Hassanain

PM is an online service so you can only dm a CS_Agent. Also there are no promo code. You can only enter the referral code in step 6.