topic Re: payment method change in Get Support

payment method change

BigRay — Tue, 06 Aug 2024 14:43:50 GMT

I have signed in, found where I need to key the info, but CANNOT KEY IN THE INFO. WHY??? this is the third time I ask question and nobody is helping me. I have a new card and need to key in new expiryt date or payment will not go through.

Re: payment method change

Handy1 — Tue, 06 Aug 2024 14:45:28 GMT

@BigRay

If you tried to many times you may have been locked out and need to wait one full hour before trying again . In some cases you might have to wait 24 full hours before trying again . But also note of your in a hurry you can buy payment voucher from shoppers drug mart and load it *611 and resume services right away until your able to update the credit card info

but when you try to update it again try incognito mode / private mode or from another device could just be cache issue also try the app if you haven’t already

Re: payment method change

will13am — Tue, 06 Aug 2024 14:54:13 GMT

@BigRay , entering credit card data can be super frustrating at times. I would suggest using the app, clearing app data first and ensuring location permission is enabled. If your entry has been rejected too many times, the system will put a block on the payment card for 24 hours. Unfortunately the system does not give a notification of this happening.