topic Re: Over charged in Get Support

Over charged

Jérôme1 — Tue, 06 Aug 2024 19:32:38 GMT

I've purchase some long distance time but I've been charged twice but I've only made one purchase. How can I resolve this, please?

Re: Over charged

Handy1 — Tue, 06 Aug 2024 12:25:09 GMT

@Jérôme1 You can ask support to help maybe they can reverse one of the charges for you

send direct private message to support .

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Over charged

eddieO — Tue, 06 Aug 2024 12:38:10 GMT

@Jérôme1 are you able to confirm this under the PM app when you look at your payment history? If you are seeing this under your credit card charges just know that some credit cards will list pending payments and then it will show posted payments. After being posted the pending part should be gone within 24hrs, his might be what you are seeing. If not, you will need to reach a CS_agent and they can make the adjustments, just click on the orange round circle in the bottom right corner and then type: Customer Support Agent