Service suspended in US

CyrusC1 — Sun, 04 Aug 2024 17:29:55 GMT

Hi, I have 50 GB Data within Canada & US subscription with Public Mobile. I’m in Seattle for the long weekend. All my services are down! I can’t call or text and don’t have data! Completely useless plan!
please fix it!

thanks

Cyrus

Re: Service suspended in US

softech — Sun, 04 Aug 2024 17:37:12 GMT

@CyrusC1

first , reboot your phone

Critical part to US roaming depends on T-Mobile/AT&T coverage and whether you can connect successfully onto either network.

If the phone is not connecting to T-Mobile/AT&T, change the Network Connection from Automatic to Manual and select and test both T-Mobile and AT&T and see which one you can connect.

If your issue is with data, make sure your Roaming Mobile data is enabled and you have disabled your mobile data limiter. Also change your network mode to 4G (and don't try 5G until you can connect and works on 4G)

If your issue is with voice, make sure VoLTE is enabled on the device setting. And if it does not work, try to change the Network to T-Mobile ONLY, and change Preferred Network Type or Network Mode to 2G and see if the calls go through.
Also, you can download VoIP app TextNow as a workaround to make calls and text if you have Wifi or if your roaming has data component and data is working

Re: Service suspended in US

Emberz — Mon, 05 Aug 2024 23:10:24 GMT

Wow same as me. My 60gb was exactly the same. So frustrating

topic Re: Service suspended in US in Get Support

Service suspended in US

Re: Service suspended in US

Re: Service suspended in US