topic Can’t sign in in Get Support

Can’t sign in

RKSp — Mon, 05 Aug 2024 21:39:26 GMT

Lost my PM telephone number when I was abroad and using a replacement phone in another country. I can’t sign in to my account as nothing happens at correct sign. 2 factor authentication is using my email instead of lost tel. number to send a code.

Re: Can’t sign in

hTideGnow — Mon, 05 Aug 2024 21:41:39 GMT

hi @RKSp

did you try clicking "Didn't Receive code" and see if emai is an option

if no email option, then you will need PM support agent to help

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can’t sign in

Handy1 — Mon, 05 Aug 2024 21:42:15 GMT

@RKSp Are you in the US ? Any other country other then Canada and the U.S. public mobile won’t work only has roaming in the U.S. . So if your in the states you can contact support to try and help otherwise you may need to just get local pre paid SIM card in your destination until your back home to get fixed .

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437