topic Re: Phone transfer issue in Get Support

Phone transfer issue

Heidihk23 — Mon, 05 Aug 2024 01:54:00 GMT

Hi, I record the message say transfer phone failure due to incorrect IMed. Could you please help? Is there a phone number I can call to resolve?

Re: Phone transfer issue

softech — Mon, 05 Aug 2024 01:51:16 GMT

@Heidihk23

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Phone transfer issue

computergeek541 — Mon, 05 Aug 2024 01:53:45 GMT

@Heidihk23 wrote:
Hi, I record the message say transfer phone failure due to incorrect IMed. Could you please help? Is there a phone number I can call to resolve?

Whenever possible, using the IMEI should be avoided and the old carrier's account number used instead.

Re: Phone transfer issue

computergeek541 — Mon, 05 Aug 2024 20:03:28 GMT

no reason to repeat the same thing more than 15 hours later