topic Re: Subscription change in Get Support

Subscription change

Bia_239 — Mon, 05 Aug 2024 16:33:38 GMT

Hello , I want to go back to my previous subscription from last month of $23. But it’s no longer offered. Can someone please help me switching back?

Re: Subscription change

Phil_Adelphus — Mon, 05 Aug 2024 16:38:34 GMT

@Bia_239 Unfortunately the $23 plan is for new subscriptions only, so unless it shows as available when you log in to your account and look at the plans available there, you can't go back. The only option would be to ask customer service but they are less likely to accommodate you if your current plan is higher cost. If you want to try, open a ticket at the chat icon bottom right of this page. There is always a danger when changing subscriptions that the one you were on before is no longer available if you want to switch back.

Re: Subscription change

BKNS27 — Mon, 05 Aug 2024 16:46:08 GMT

@Bia_239

Once you switch to another plan, you might not offer the same plan for existing members.

Your only optional plans are listed in your account under Subscription>Manage Subscription>Change Subscription. There it will list your option for plans to downgrade or upgrade.

Re: Subscription change

Bia_239 — Mon, 05 Aug 2024 16:46:32 GMT

Il trying to open a ticket and I’m just being redirected without being able to contact an agent. Do you have a link ?

Re: Subscription change

Phil_Adelphus — Mon, 05 Aug 2024 16:47:55 GMT

@Bia_239 Send a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription change

Bia_239 — Mon, 05 Aug 2024 16:49:12 GMT

thank you!

Re: Subscription change

hairbag1 — Mon, 05 Aug 2024 17:28:13 GMT

@Phil_Adelphus

I have the old $15 plan and when I log in to my account / plan menu...it says the $23 / 6GB plan is available to me, not just for new activation. It is confusing alright but each account needs to log in to their individual plan menu to see what's available to them.

Re: Subscription change

Bia_239 — Mon, 05 Aug 2024 18:15:35 GMT

Exactly. This is not honest

Re: Subscription change

Bia_239 — Mon, 05 Aug 2024 18:16:26 GMT

I sent a message but no answer yet

Re: Subscription change

hTideGnow — Mon, 05 Aug 2024 19:18:58 GMT

HI @Bia_239

how is it not honest? PM is current giving people different plans they can change to. You can say you don't like you don't have some cheaper option, but nothing to do with honest or not

Add:

in fact, I find PM very honest with plans.

The site has the following plans:

$19 new activation only
$23 new activation only
$30 - for everyone
$34 - Canada plan for everyone
$34 - Canada/US plan for everyone
$39 - Canada/US plan for everyone
$50 - Canada plan for everyone

Other than the two new activation only plans, I have the other 5 plans on all my other existing subscriptions. So, what is the issue here?

Re: Subscription change

Sansan — Mon, 05 Aug 2024 19:53:59 GMT

@hairbag1

Sticking to it until they🥾 me off 😁

Re: Subscription change

computergeek541 — Tue, 06 Aug 2024 04:40:16 GMT

@Meow wrote:
PM does not allow plan downgrade. You can select only those appearing on your account or if you receive special SMS form PM offering some exciting plan.

That above isn't correct. There is absolutely no rule that says that customers cannot downgrade plans. That being said, customers can only change to a plan that is offered to them. While some customers may already be on the lowest priced plan available to them, many customers can downgrade plans. Please do not continue to say that plan downgrades are not allowed. I've seen this said by quite a few members, and unfortunately, this misinformation keeps being repeated.

Re: Subscription change

MK1707 — Wed, 09 Oct 2024 17:57:11 GMT

This isn't a misinformation. I was paying $16.95 and then changed to an upgraded plan. They deducted $25.99 for the new plan. Now, it seems that I didn't really needed to upgrade as I didn't use all data or the minutes. I am okay with the old plan. But, now that I am trying to downgrade to the previous plan, it just won't give me the option to do so. All plans are above this new one. Can someone help, please? Thank you!

Re: Subscription change

hairbag1 — Wed, 09 Oct 2024 18:06:07 GMT

@MK1707 wrote:
This isn't a misinformation. I was paying $16.95 and then changed to an upgraded plan. They deducted $25.99 for the new plan. Now, it seems that I didn't really needed to upgrade as I didn't use all data or the minutes. I am okay with the old plan. But, now that I am trying to downgrade to the previous plan, it just won't give me the option to do so. All plans are above this new one. Can someone help, please? Thank you!

Unfortunately, you're stuck with what you have as you can't downgrade plans any longer. You can merely log in to your PM account to see which plans you can subscribe to...you'll notice they've rigged it so you can't downgrade plans. Options...port to different network, then port back in and select the cheapest plan available, as a new customer.

Re: Subscription change

hTideGnow — Wed, 09 Oct 2024 18:08:49 GMT

HI @MK1707

i know not many confirmed it works, but maybe it worked just no one reported back

ask support agent and explain the situation, maybe they can help to change to a lower priced plan

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription change

MK1707 — Wed, 09 Oct 2024 18:16:48 GMT

Submitted a ticket. Let's see. Thank you! 🙂

Re: Subscription change

hairbag1 — Wed, 09 Oct 2024 18:32:40 GMT

@MK1707 wrote:
Submitted a ticket. Let's see. Thank you! 🙂

Please, please, please...come back and let us know results of your request to downgrade plans.

Re: Subscription change

cellphoneuser1 — Wed, 09 Oct 2024 19:38:46 GMT

@MK1707 wrote:
Submitted a ticket. Let's see. Thank you! 🙂

You're probably just giving it a try but success is unlikely. Public Mobile does targetted plans, so those are the plans they want you to have.