topic Re: Where is my $15.00 credit? in Get Support

Where is my $15.00 credit?

Adeleben — Sun, 04 Aug 2024 20:53:01 GMT

hello,

my billing date is 27th of July, on July 24th I redeemed 15 points for $15.00 Bill Credit, but I did not see the $15.00

credit on my next billing date which is July 27th and a full month bill is charged. Could anybody help ?

Thanks

Re: Where is my $15.00 credit?

Handy1 — Sun, 04 Aug 2024 20:55:38 GMT

@Adeleben Did you not see the $15 credit sitting in available funds in your account when you redeemed it ? Also check your payment history to confirm either or not you actually got the credit . If it’s still wrong . Contact support to investigate using the chat symbol bottom right of screen

Re: Where is my $15.00 credit?

Phil_Adelphus — Sun, 04 Aug 2024 21:10:38 GMT

@Adeleben Did you get the confirmation email that you had redeemed the 15 points? Are you sure you clicked/tapped on confirm after redeem? It supposedly takes 24 hours for the redemption to appear in your account so there should have been time since you gave it 3 days. I just redeemed 15 points to test and got the confirmation email within a couple of minutes. If the 15 points didn't get applied but your redemption itself was successful you should still be able to see the $15 in your account.

Re: Where is my $15.00 credit?

BKNS27 — Sun, 04 Aug 2024 21:28:14 GMT

@Adeleben

If you login to the PM app then go to the Payment tab. There it should show your Estimate Payment Due (with the $15 discount).

Below that it will show the $15 as Available Funds.

Re: Where is my $15.00 credit?

Adeleben — Mon, 05 Aug 2024 13:40:06 GMT

Yes I saw it but the credit fund did not apply to my bill.

Re: Where is my $15.00 credit?

Adeleben — Mon, 05 Aug 2024 13:42:06 GMT

I see the $15 credit but it was not applied to the bill charge

Re: Where is my $15.00 credit?

Handy1 — Mon, 05 Aug 2024 13:44:21 GMT

@Adeleben If you still see the $15 credit in you available funds then it will be applied on your next renewal day

Re: Where is my $15.00 credit?

Phil_Adelphus — Mon, 05 Aug 2024 14:26:21 GMT

@Adeleben Perhaps the answer is to redeem the points further ahead of the renewal date and not wait until the last two or three days.

Re: Where is my $15.00 credit?

Adeleben — Mon, 05 Aug 2024 14:59:35 GMT

But my next payment on Aug 27 still shows the full amount charge??

Re: Where is my $15.00 credit?

BKNS27 — Mon, 05 Aug 2024 15:07:05 GMT

@Adeleben

Give it about a few days. The credit doesn’t show it being applied until it is closer to your renewal date.

Re: Where is my $15.00 credit?

computergeek541 — Mon, 05 Aug 2024 20:19:04 GMT

@BKNS27 wrote:
@Adeleben
Give it about a few days. The credit doesn’t show it being applied until it is closer to your renewal date.

That's not the case. When 15 points are redeemed for $15 of Public Mobile account available balance, that credit shows up pretty much instantly.

Re: Where is my $15.00 credit?

Phil_Adelphus — Mon, 05 Aug 2024 20:36:18 GMT

@computergeek541 @BKNS27 That's not the case. When 15 points are redeemed for $15 of Public Mobile account available balance, that credit shows up pretty much instantly

I can confirm it doesn't take long. I redeemed 15 points this morning and it is already showing in available funds. I redeemed another 15 points a few minutes ago and it too is in available funds already.