topic Re: How to check if you have an open ticket in Get Support

Plan change

Mikecowie — Sun, 04 Aug 2024 22:55:56 GMT

I wanted to change my plan to the $19 per month but it's not listed as an option for a current subscriber. How do I change this plan?

Re: Plan change

slusagm — Sun, 04 Aug 2024 22:58:27 GMT

if it is not listed then it cannot be changed

you can however try to ask PM but the answer probably same. Use the orange Chatbot icon on the lower right to submit ticket

How to check if you have an open ticket

Mikecowie — Mon, 05 Aug 2024 02:07:38 GMT

I don't know if my ticket was submitted. How do I check to see if I have an open ticket

Re: How to check if you have an open ticket

slusagm — Sun, 04 Aug 2024 23:02:06 GMT

if you use the Chatbot to open, you would have a copy at your Community Sent box, check there

if not, you can also message PM and ask

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How to check if you have an open ticket

will13am — Sun, 04 Aug 2024 23:02:31 GMT

@Mikecowie , go to the envelope icon on the upper right corner of the community web page and look at the inbox. Any tickets submitted should result in a private message showing ticket number.

Re: Plan change

will13am — Sun, 04 Aug 2024 23:05:07 GMT

@Mikecowie , the current marketing used by Public Mobile is targeted. What you see in the subscription tab of your online account and special offer text messages are plans available to you and may differ from other customers.

Re: How to check if you have an open ticket

computergeek541 — Sun, 04 Aug 2024 23:39:57 GMT

Re: Plan change

computergeek541 — Sun, 04 Aug 2024 23:42:00 GMT